DJ Skribble And Royal Carribbean
DJ Skribble and Royal Caribbean are committed to facilitating the ultimate cruise experience for all guests, especially those with accessibility needs. Most frequently asked questions regarding your Wonder of the Seas options have been answered below. To submit special needs requests, please complete the forms at the bottom.
If you would like to chat about accessibility in more detail, please contact a Reservation Specialist at 833-374-4293 Monday – Friday, 9 am – 6 pm, and Saturday, 10 am to 3 pm EST, and our team will be glad to assist in any way they can.
Accessible Staterooms Features
- Stateroom door width: 32”-34” (vessel-dependent)
- Bathroom door width: 32”-34” (vessel-dependent)
- No doorsill to get into the stateroom
- Ramped bathroom thresholds
- Bathroom grab bars
- Lowered sink and stateroom vanity
- Roll-in shower bench
- Fold-down shower bench
- Hand-held showerheads
- Lowered closet rods
- Refrigerator in stateroom (upon request)
- Raised toilet seats (most are between 17 to 19 inches high; commode chairs available – please request prior to sailing)
- Accessible balconies (selected staterooms)
- Lowered safes for easy access
Renting Mobility Devices
Guests who require the use of a mobility assistive device (such as a wheelchair or scooter) must bring their own or rent from a third-party company, as the ship’s wheelchairs are reserved for medical emergencies. Note, all mobility devices must be stored inside the stateroom and cannot be left in hallways overnight.
Special Needs at Sea – 1.800.513.4515
Pier Assistance
Boarding and departure assistance are available to guests in wheelchairs or with mobility issues. To request Pier Assistance please email [email protected] no later than 45 days prior to boarding. Upon arrival at the terminal, locate a Cruise Porter and inform them you have requested Pier Assistance.
Allergy And Dietry Requirements
Royal Caribbean works very hard in it’s attempt to acclimate most food allergies/dietary needs in the main dining room at no charge. Simply advise your Head Waiter accordingly and they will provide assistance with selecting appropriate menu items. For complex food allergies, contact Royal Caribbean’s Access Department for assistance. Contact information may be found at the bottom of this page. Please note, Royal Caribbean may not be able to accommodate all food allergies. Lactose-free/soy milk and Ensure are available at no extra charge. Please notify Royal Caribbean of your needs at least 45 days prior to sailing.
Service Dogs
Service dogs are welcome onboard. A service dog is defined as “any dog that is individually trained to do work or perform tasks for the benefit of a person with a disability.” Service dogs are not considered pets.
- ROYAL CARIBBEAN SERVICE ANIMAL POLICY
- SERVICE DOG ACKNOWLEDGEMENT FORM
- ROYAL CARIBBEAN ACCESS DEPARTMENT
Phone: 866.592.7225 (voice)
Fax: 954.628.9622
Email: [email protected]
Hours of operation: Monday through Friday, 9AM to 6PM ET
